We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Sinceramente lamentamos haber leído que encontraste cucarachas en tu habitación. Contamos con un plan regular de control de plagas y, por supuesto, trabajamos duro todos los días para evitar su presencia en nuestros terrenos, sin embargo, en ciertas épocas del año, dependiendo de la climatología de Gran Canaria, la presencia de insectos es inevitablemente inevitable. Fortunately, it has not been a problem for most of our clients, thanks to the action protocol mentioned before.
Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savour the best of the local cuisine as well as the finest international delights. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.
We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board.
Thank you once again for making us your choice hotel and for your critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.