Dear Sabrine Kemps,
Thank you very much for your stay and the time taken for your review of our FERGUS Club Europa.
We are pleased to hear that you enjoyed a nice stay with us on the whole despite the unfortunate sickness episode mentioned from which we hope you are fully recovered by now.
With this regard and after talking to the hotel Manager, let us inform you that during your stay there was a 'norovirus' outbreak. It was confirmed that its origin is unknown, being not related to food or water, just a viral type which is affecting some people in schools, work etc.
Please rest assured we will do our best to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable holiday experience.
Thanks again for choosing FERGUS Hotels.
We would love to welcome you back
Susana Cuesta, Customer Experience. FERGUS CLUB EUROPA