First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood.
We are very happy to read that you have enjoyed our excellent location. We are about 5 minutes from the airport and less than 15 minutes by car from the city centre plus our proximity to the beach, which makes the Playa de Palma beach area a privileged place.
If you visit us again, we would appreciate that during your stay you send us all your concerns. Our hotel has rooms of different sizes and characteristics. Whenever possible, we try to distribute our clients according to their preferences. Because there is nothing more satisfying for us, that our guests have a comfortable and pleasant vacation.
We are sorry to know that the noise that you experienced promptly prevented your correct rest during your stay at our hotel. In these cases we ask our guests to approach us at the moment of the incident, to be able to give a solution in the shortest time possible, in situ, depending on the level of occupation we could have offered another room more in line with your needs, since we have different buildings of rooms with different locations and different orientations.
I hope you will give us the opportunity to serve you again on your next visit.
Warmest regards, The whole team at Palma Bay Club Resort.