Dear guest, thank you for your visit and for having taken the time to post a review.
I very much regret to learn that we were not able to entirely meet your expectations.
I would like to thank you for having given a big thumps up to the staff. We all work hard to render a perfect service with a smile.
One of our main priorities is that our guests feel comfortable and I am sorry that your allocated room had a blocked terrace door. This is not the standard we want to offer and I trust that this had been fixed immediately by our technical service. Concerning upkeep and maintenance, we continuously update our installations and rooms and our housekeeping staff usually also receives a very positive feedback. I would like to apologize if you found a need for improvement. What a shame that you hadn’t approached us onsite, I would gladly have reviewed this and made sure that everything was cleaned to your (and our) entire satisfaction.
I am pleased to read that you have highlighted the quality of our food. We love to pamper our guests with a mix of lavish buffets, themed dinners and live cooking stations. What a shame that we could not convince you with the choice of our cold buffets. We work hard to offer a huge variety and apart from different kinds of salads, we also offer, among others, Spanish tapas, cheese plates, foie gras, anchovies, couscous, sea fruit and gazpacho.
I further understand that one of your main critics was the occupancy of our hotel. We strive to offer enough space and retreats, with our rooms being spread over various low storey buildings. During school holidays in general it can get a little livelier. In our restaurant, we generally recommend our guests to avoid peak times for a quieter dining experience.
Once again, I would like to apologise for your disappointment with us. It saddens us, that we were not able to deliver the Seaside experience we are renowned for.