FAQ - Accommodation owners

What does Zoover offer me as an owner? With over 1.5 million sessions, Zoover is the largest platform for Dutch and Belgian holidaymakers! Your accommodation is more easily found and booked through this enormous reach.

With your own account in the Zoover Portal, you manage your accommodation. This way, you can:

• Update your photos
• Respond to reviews
• Download promotional material and compete for a Zoover award.

Zoover is your start to more bookings and reviews!

How do I add an accommodation? Do you want to have your accommodation listed on Zoover? Then send us an request to [email protected] with the following details:

• Accommodation name
• Accommodation type: Choose from Aparthotel, Apartment, Bed & Breakfast, Bungalow, Bungalow tent, Campsite, Castle, Chalet, Country house, Guesthouse, Hostel, Hotel, Lodge, Pension, Holiday park, Vacation home, Villa
• Chain (if applicable)
• Number of stars (if applicable)
• VAT number
• Country of accommodation
• Accommodation address details
• Accommodation email address
• Accommodation website
• Accommodation phone number

We will process your request within 4 business days. Zoover determines whether your accommodation matches our offer and will be added.

Why is my accommodation no longer visible on Zoover? We are constantly optimizing our portfolio so that it meets the needs of the Dutch holidaymaker even better. That is why we regularly clean up our portfolio. We remove accommodations from Zoover for the following reasons:

• If an accommodation on Zoover has too few visitors.
• If an accommodation hasn't received enough recent reviews.
• If visitors of Zoover are unable to book the accommodation.

How do I change the details of my accommodation? You can change most of the details yourself in the Zoover Portal. Don't have an account for the Zoover Portal yet? Create an account here!

How do I change the photos of my accommodation? You can add, delete, and manage photos in the Zoover Portal. Log in to manage your photos. If you don't have an account for the Zoover Portal yet, you can create one here!

What can I do when I receive a review that does not comply with the guidelines? Zoover manually checks all reviews and has carefully curated the platform. However, inaccuracies may still occur. To prevent misuse, we ask you to be alert to the reviews you receive.

If you suspect that a review is not accurate (positive or negative), or if you see reviews from authors you do not recognize, report these reviews in the Zoover Portal. We will process your report and provide you with feedback within 10 days.

How is the average score calculated? The average rating is based on the overall impression score given by reviewers. When submitting a review, users rate various aspects of the accommodation, such as location and service. Zoover's goal is to provide visitors and accommodation owners with the most realistic impression of accommodations and destinations.

Overall score The overall score on Zoover is determined based on the recency of reviews. Recent reviews are those that are no older than 24 months. Ratings from reviews submitted in the current month carry the most weight, while ratings from reviews submitted in previous months carry decreasing weight. Each month, the weight of the rating decreases by a factor of 1, so the influence of reviews older than 24 months is greatly limited. This ensures that accommodations that were poorly rated in the past but have improved significantly in recent times are not heavily influenced by ratings and reviews from long ago. Additionally, the new monthly weighting ensures that the score rises or falls more quickly. The impact of collecting new reviews is therefore immediately visible on the page.

Travel date The weight factor applied to a review is based on the travel date provided by the reviewer. If the travel date is not provided, the date of the review submission is used to determine the weight of the review.

How can I respond to reviews? You can respond to all your received reviews in the Zoover Portal as an owner. Please follow the guidelines below:

• Respect the opinion of the person who wrote the review.
• Responses may not be personal: no insults, discrimination, intimidation or offensive language.
• Do not mention any private information such as the name and address of the guest.
• The response should be related to the review.
• Do not mention tour operators, competitors, or other accommodations/companies.
• It is not allowed to write a response entirely in capital letters.

If you don't have an account for the Zoover Portal yet, you can create your account here and claim your accommodation.

Can I collect reviews on location? Collecting reviews on location is allowed, as long as the reviewer writes the review themselves and the review is honest, transparent, and independent. It is important that guests enter their own email address and confirm the review through this email address. This is to prevent the accommodation from being suspected of fraud during our checks.

Zoover would like to receive the IP address of the computer or tablet on which the reviews are collected so that we are aware that multiple reviews can come from one IP address. You can contact [email protected] for this.

It is not allowed to offer a reward in exchange for a review, as well as prizes or contests. Prizes and contests influence the content of the reviews, which means that there is no objective picture of the accommodation.

In addition to the regular (automatic and manual) checks, reviews collected on location are randomly checked for extra verification. Zoover contacts the reviewers to verify their stay and request proof of it. This is done to ensure the quality of our platform.

How can I advertise on Zoover? Are you the owner of an accommodation? Check out all the advertising options via this link. For all other advertising options, click here.

How do I report a renovation and/or takeover of an accommodation? In case of a takeover or renovation, we ask the (new) owners to send proof of the new situation. Create an account for the Zoover Portal, claim your accommodation and contact us.

Does Zoover need permission to list accommodations on the website? Zoover does not require permission from owners to add an accommodation to the website. This information is public and may be used/shared according to the freedom of information gathering.

What happens if my accommodation is closed (temporarily)? If your accommodation is temporarily closed, you can let us know by email at [email protected]. We will add "(closed)" to the listing to inform visitors to our website who are still looking for your accommodation. We will remove all private information, such as email address and phone number, from the page. After 6 months, we will remove the entire listing.