Dear Vicky Rogiers,
Thank you very much for your detailed description of your recent stay with us.
We pay attention to all comments and we always try to meet our guests’ expectations. Our aim is to always offer our guests a great holiday experience and we are sorry you left disappointed by a number of issues. Be assured however that we take them very seriously and use them to improve our service. Especially your comments about the service of our housekeeping will be noted and discussed within the team in order to avoid such inconveniences in the future.
Nevertheless we are glad to read that you had a good stay in general.
Thank you for choosing our hotel and for bringing some points to our attention.
We hope to be again your host in future to show you our improvements.