This hotel does not deserve more than 2 or 3 stars. If it would have had less stars I wouldn’t have difficulties with it but now it’s a disaster, because of several reasons:
The picture of the amazing bathtub is misleading potential guests.
In my room (number 3) none of the functions worked (bubble bath, steaming bath, shower heads on the sides of the shower, radio,…). I complained about it and the receptionists changed my room after a couple of days. In the new room (room 3) I filled the bath with water but unfortunately it was also filled with a lot of dirt and even mold! That came out of the jets of the Jacuzzi. The shower heads on the sides of the shower work put not properly and also dirt came out these shower heads.
There also were toothpaste stains beside the sink that I could wipe very easily in the first room and dust on the heater in both rooms. In the first room there were cotton pads that weren’t supplemented when they were used up. In the second room there were no cotton pads. In both rooms there was hand soap, shower soap/shampoo (in one).
The hairdryer is of bad quality (not strong) and heats up in your hands. So if you have long hear you can’t dry your hear at once.
The bed has no mattress but a piece of foam. You wake up with backache in the morning. The receptionist gave me a blanket and a duvet to put between the sheet and the foam, what helped a bit. The TV has only Slovakian channels. There are no international (English) channels. The curtains are not darkening. Even at night there is a lot of light in the room. If you want to go the toilet you don’t have to put on the light.
Dirty glasses are not replaced. In the second room the safe didn’t work.
In the first room was any information brochure. In the second one there was one but there was no information about the hotel itself (check-in/out times, breakfast time, luggage room,…). In the second room there was a brochure about Nitra.
The breakfast is a 2/3 star hotel breakfast. It includes slices of bread and some small bread, four different kinds of meat fillings, cheese, jam, chocolate spread, honey, butter, 2 kinds of cereals, milk, sparkling water, orange juice, coffee, tea. Also some fruits and cookies. It’s ok but not for a 4 star hotel. The staff is very friendly but they don’t speak English whereby they can’t help and serve you properly. F.e. on my last day, after I finished my breakfast I saw that a guest got scrambled eggs. I presume nobody told me I could get eggs if asked for it because the staff couldn’t explain it in English. The older lady bought the tea I liked when it was used up. I think she went to the supermarket just because she knew I liked it.
The floor and carpets are covered with (a lot of) bread crumbs and other dirt. You see that it hasn’t been vacuumed in days or even weeks. Besides the coffee machine the wood of the closet where it’s in, is dirty.
They were very friendly and helpful. They did the best they could to solve some of the problems Problem is that most of my complaints have to be taking care of by the management. I can’t image that I am the first one who complaints about the discrepancy between the 4 stars and the reality.
I have send this information to the hotel management. Three weeks later I didn't get any respons. For me it proves that they don't care what guests think....