Pestana Promenade Ocean Resort Hotel

We had a superior room with sea-sight. The terrace was so tiny you could not get on to it with 2 persons. When we checked out, I told the receptionist. She just told me, I should have complained earlier. So they just push people in the worst rooms and the one who complains gets better. I totally feel deceived and conned by such way of working. The room was not clean, we lost something accidentally under the bed and there was a lot of dust under it. Also every day, the cleaning lady made mistakes: not enough towels, toilet paper, blankets, etc... The breakfast was good. But when it got a little crowded, the waiting times at the (bad) coffee machines were long and also at the toasting machine. There is only one and you need to enter toasts at least 2 times to get a good one. The Spa is OK, but expensive for Madeira and the sauna/Turkish bath is closed a lot. The outdoor pool is not (or minimal) heated. It is good in terms of location, but do not get swept away by a good score, because it is not all that great as they claim to be. I do not understand the good reviews they get, unless they post it themselves...

Direct aan zee met mooie wandelpromenade, fijne terrassen en uniek zwembad. Top on zijn soort. Volop goede restaurants in de directe omgeving.

This was our 5th visit so we knew it would be very good, as our previous visits were superb, and it was was good to see some lovely staff who are good friend now.

This being our 4th visit in 2 years, was as on previous occasions jut superb.

Hotel is top gelegen! Personeel is behulpzaam en steeds heel vriendelijk. Nette en ruime kamers. Buffet is lekker en verzorgd. Ook veel goede resto's in de buurt. Om nog eens terug naar toe te gaan.

Eerste maal op madeira en in dit hotel zien ze ons zeker nog terug. Mooi,proper,modern hotel met geweldige kamer (junior suite is zeker een aanrader),vriendelijk en behulpzaam personeel. 5* waardals het eten op hetzelfde niveau zou zijn. Ontbijt is goed maar diner niet echt geweldig. Lunch vrij duur (wij hadden half pension). Wij komen zeker terug naar dit geweldig hotel maar dan op basis van logies en ontbijt. Goede restaurants genoeg in de buurt aan zeer democratische prijzen. Zeker restaurant Leeno*s eens ontdekken. Echt lekker en aan zeer goede prijs.