The customer who complains about everything, never came or have breakfast in our restaurant; then we do not understand what it refers to the 150 euro per day that would have paid.
In the 11 days of his stay he bought only 3 pizza that has paid 30 euro.
Regarding the space, the apartment, as well as having a private patio with views over the Val d'Elsa and San Gimignano also had an adjacent space, although it private, outside.
The customer complained also of our mattresses (orthopedic and certificates) that in his opinion were hard and we replaced them.
He complained also that there was smell in the bathroom and in his presence he had to admit that there was no bad smell.
We never stated that our outdoor swimming pool is heated.
Upon check out we were informed that he had broken a dish (for which they have not paid at all) but they forgot to tell us that they had also broken the hair dryer.