I recently stayed in 3 rooms pre booked for one night
I arrived at 4pm and booked in I went to make sure the others in my party (teenagers and disabled) we're finding their rooms ok, as they were scattered around the hotel. I got back to my room an the manager was screaming at the top of her voice at my husband while ran sacking our room and in packing our things throwing accusations of us trying to set fire to the hotel! My husband was half changed. I was so upset and felt humiliated as I had come down to Sheffield for a funeral and had just finished buring my dad, I attempted to explain this to the abusive manager at the time but didn't care even though I had tears streaming down my face ordered us to leave, we had been their for less than ten minutes, and honestly think it was because I had disabled people with me. The whole thing could of been dealt with more calm and more professionally. I will never use a premier inn again in my life an urge others not to.