Many Thanks for taking the time to complete a Zoover review about your stay at Port Ghalib Resort.
Your feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.
All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.
As for your comment regarding the food, kindly be informed that the hotel aims to cater for a wide range of nationalities, cultures, dietary needs and individual tastes by providing a 7-day rolling menu providing varying International theme dishes and several live cooking stations (pizza, pasta, BBQ grill, salad station) are also available supplementary to the main buffet dishes. The menu includes 5 varieties of fresh fruit available daily and the buffet is always offering a vegetable dish at both lunch and dinner.
Regarding your comment about illness, I would like to inform you that our Hotel is certified and monitored by Cristal International Co a specialized company from the United Kingdom, for our Food, Hygiene and Safety activities. Checks and controls are implemented and carried out. These checks and controls include the swimming pool(s) which are chlorinated daily, the purified water used in the kitchens for the preparation of foods, our ice making machines and that all dish/glass washing machines operate safely and correctly. We follow and maintain the guidelines and controls required to meet Cristal's standards.
As for the pool cleanliness, please note that we have cleaning schedule in place on daily basis by our trained staff and followed daily by our recreation manager to make sure that pool cleaning is up to standard, as well we are following regular preventative maintenance system to keep the pools up to standards.
We hope to welcome you home at Siva Port Ghalib again on a future holiday.