Dear Mr. Bertens,
Thank you for staying at Barcelo Royal Beach and for sharing with us your feedback.
We appreciate your nice comments regarding the quite location of the complex, still in the center of Sunny Beach in a close proximity to the beach.
It is also a pleasure for us to read that you enjoyed our pool and garden area with an outdoor Bistro, three swimming pools and a kids playground.
Foodwise, we are glad that you enjoyed the variety offered in our two Biffet Restaurants. Regarding the temperature of the meals, we are surprised to hear that you consider it as an inappropriate at some occasions as our Kitchen staff is maintaining a temperature log on a daily basis.
In relation to the cleanliness procedures, please note that the standards of Barcelo Royal Beach have to be observed by each chambermaid and we are deeply sorry if the employee in charge of the cleaning of your unit did not follow the obligitory hygiene procedures. Please note that the Management of the complex has tightened the control of the performance of the housekkeping staff as the situation that you are describing is not acceptable in our complex.
Please rest assured that the constructive comments that you have shared with us will be definetely taken into consideration so we could improve the areas that need special attention. Constant training will be performed with the employees thus ensuring their high performance.
Finally, we are glad that despite of some inconveniences suffered from your side you consider your vacation with us as a nice one and we do hope that you will visit us again so we could attend you in the best manner.
Please do not hesitate to contact us for a future stay of yours so we could personalize it. Looking forward to welcoming you again to Barcelo Royal Beach!