My family and I stayed in Hanoi Family Inn 2 nights and we only have wonderful things to say about our time there. We arrived at about 11pm and were greated by the bellhops at the main road who brought us to the hotel. The staff are always so warm and friendly, and ready to assist in anyway possible, answering all our countless questions about the best restaurants, or bargains for local products. They were so thoughtful that they even remembered my dad's birthday, getting him a cake and singing a song for him after breakfast! My family got the double room and family suite respectively, both were very clean, and the entire hotel has great wi-fi connection. Truly one of the best hotels I've stayed in, the first time I have experienced such warm and sincere hospitality from a hotel. You won't go wrong staying when you visit Hanoi!