I arrived late, the lady that checked me in, did not make eye contact; she asked me for my reservation number and handed me a room card...never addressed me by name.
When I checked out I told the assistant manager the cleaning staff woke me up, they were laughing and talking loudly in the hall. He asked me about what time, I replied around 7:30am as I recalled. He remarked that It was impossible, since the cleaning people arrive at 8:00 am. I told him I personally went into the hallway and asked them to stop. He did not acknowledge my complaint, just shrugged his shoulders.
For a 5 star hotel I expected more personalized service. The hotel is beautiful and the room was very comfortable. Thank you.