Dear Guest ,
Thank you very much for your candid review of your recent stay at our hotel.
The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future in our hotels.
Thank you for sharing your insights and hope you will give us another opportunity to provide the excellent accommodations and services you were expecting.
Please feel free to reach out to me directly at firstname.lastname@example.org if you have additional information to share.
It would be such a pleasure to personally welcome you back to our new and improved hotel !
With much appreciation,
Kemal GÖKDENİZ | Sales & Marketing Executive