This is NOT A HOTEL. The owner rents this place as "Dreams Hotel", but beforehand the customer care was a NIGHTMARE. This is NOT A HOTEL!!!
The apartment, situated on the fifth floor, is part of a building, where local people LIVE.
There is NO service when you need assistance when something is wrong or not working outside the reception opening hours 15.00 - 20.00. There is no phone number which you can call in case you need help.
This is an apartment which you can expect to rent via AirBNB, but with the WORST CUSTOMER EXPERIENCE ever.
Before getting there the host were VERY VERY UNFRIENDLY.
We had not noticed the checkin time closing at 20:00. We would arrive at Malpensa Airport at 19:15. Needed to pick up a car and drive 40 minutes to the destination, so were not able to check-in in time.
The owner was nothing but rude. Was not working with us and not working with the Italian speaking Customer Care employee from Booking.com at all.
We suggested to change the date of our 2 days stay, we suggested to pick up the key from another "Dreams Hotel" with check-in time at 21:00, we even offered the receptionist an extra fee to extend the check-in for an hour. They would not work with us in ANY WAY.
Their suggestion was to ask a friend to pick up the key, sign the contract and pay the citytax.
Coming from the Netherlands we don't have any friends in Milan.
But telling this terrible story at the birthday party, one of our relatives knew a woman in Milan and offered to ask her if she was willing to do the check-in for us.
She was very friendly. We didn't know her at all, but she was willing to do the check-in. And guess what. The day before Check-in, she called the "Dreams Hotel" to make an appointment for the check-inn and they were very rude to her too.
Hate to hear someone being helpful, being treated so rude.
But anyway, she managed to do the check-in, so after our flight and drive, we had a place to sleep.
Will NEVER EVER book here again.
Don't expect what the name says, because does not provide any hotel service at all.
Do NOT RECOMMEND this place.