My cousin's marriage was arranged in the Atithi Hotel Aurangabad. We had made bulk booking of 20 rooms from 16th to 18th February 2013. Overall experience was extremely poor. We felt like trapped in a situation when neither we could go to another hotel due to marriage hall nearby nor we could request them to improve their service due to their extremely rude behavior. The service provided in our rooms and coordination among managers including general manager was worst ever. The feedback is based on points below:
1. Upon every call made on phone no. 150 (room service no.) or no. 9 (reception), hotel staff always mis-behaved with our guests. Manager, general managers had no control over the staff. Everytime we complaint about staff's rude behavior to manager they just replied "Sir your interpretation is wrong, our staff is very good and please do not complain about them" or sometimes they replied "This is the way we work, please do not come to us taking small things".