Thank you for sharing your travel experience with us. Customer service is of the utmost importance to us here at Alila and we make an effort to offer guests relaxing holidays. It is a pity to hear that your vacation experience did not live up to your expectations and we would like to take a chance to answer your comments:
We believe that we are lucky enough to be located not far from the city of Rhodes (8km) and from the nearest resort Faliraki (4km) which is in a walkable distance from the hotel. All the information is clearly described on our website in order to give guests the opportunity to choose accordingly to their expectations. Hotel is located near to the one of the biggest roads of Rhodes Island and it is easy to access sightseeing worth places by public bus, car or taxi.
To satisfy of our guests we offer a choice of different foods in Main restaurant for breakfast, lunch and dinner and offer Mediterranean, Fish and Greek theme nights, present show cooking and various dishes created by our chef for every single guest. Guests are welcomed also to try thematic restaurants.
We don`t know what kind of animation activities you took part in, but we are surprised to hear your comments as a lot of previous reviews mention the good work of our animation team. Guests can participate in activities during day time and enjoy musical entertainment in the evenings.
Our apologies for any inconvenience regarding delivery of drinks at the night bar as we try to serve all our guests as efficiently as possible.
Hotel facilities include lavatories on the -1 level next to the mini market, -2 level next to the thematic restaurants and also near the Beach bar.
In conclusion we would like to thank you for choosing Mitsis Alila as your recent holiday destination. It would be our pleasure to welcome you one more time and turn your experience around. Wishing you a wonderful summer.
Always at your disposal, Mitsis Alila team