Thank you for sharing your feedback regarding your recent stay at Sissi Bay Hotel & Spa. We appreciate your comments as all feedback is taken into consideration in order to improve our services. Κindly allow us to comment on some points.
Concerning the entertainment, we don’t promise animation in our contracts or in our webpage but we do provide light day-time activities such as aqua gym, water polo, beach volley etc. from middle June till middle September. Our guests have repeatedly told us throughout the years that they enjoy some peace and quiet. Actually, this is exactly what we offer to our valued guests: a moment of relaxation and tranquillity away of the noise and the stress of the cities
Regarding the A/C, it is clearly stated in our hotel’s description that it comes at extra charge for some travel agencies (included yours). This information is also given to all Tour Operators for the clients to be informed before any booking. The big variety of the options from resort to resort is a large part of the cost difference between the resorts. Ours is generally considered as value for money.
In regards to our AI program, the hotel has always been very clear regarding its policies, procedures, program descriptions. The AI program, as well as the extra services to be paid locally, is given in detail to all Tour Operators in order for our potential clients to be informed prior to any booking. There are extra services and facilities on - not included in the AI programs & certainly not advertised as included - that are available to those guests who wish to use them.
Your comments regarding the spoons, the trashcans and the air conditioning in the restaurant will be taken onboard as we are trying to improve our services throughout the season.