This is our home and this is what you liked. We welcome guests from 17:30 to 23:30, serve breakfast from 6:30 to 11:30, are available when you need us.
But, just like you, we need some time "at home".
We are sure to be ready for the welcome drink at 17:30.
You said you would arrive at 17:30. In 2 emails, I reminded you that arrival was from 17:30.
15' is not big, but, if you expect people to greet you with respect and friendship, the first step is to show your respect. You can complain if we are not ready before 17:45. But complaining that we are not ready to welcome you properly 15' before the time agreed is wrong.
Most of our guests respect our arrival time. You stretched us, started on the wrong foot and took wrong track.
You agreed prices. We did not charge more. Most guests start on the right foot & appreciate our value, even in the summer.
"Min mogelijk inspanning": look at the TV series "Ik Vertrek!".
Bathroom: Ok, ok, I admit. Ceiling will be repainted soon.