Thank you for taking the time to give us such honest and detailed feedback. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. It dislikes us to know that you have not received your postcards.
As hotel we are sure that we have put them all in the mailbox. Our staff is very careful with this. But the delivery process does not depend only on our hotel.
We are glad to read that you enjoyed your overall stay in our Hotel. Since our main priority is to make our customers feel comfortable.
We are looking forward to the chance to welcome you again in Melia Santiago de Cuba Hotel.